THRIVE EAP Knowledge Center
2-50 EMPLOYEES
CONTACT INFO
Who to contact if you have question or your clients need to schedule a referral
WHAT IS THRIVE EAP?
2-50 EMPLOYEES
THRIVE EAP services include assessment, counseling, consultation, and referral to employees with personal and/or work-related concerns, such as stress, financial issues, legal issues, family problems, office conflicts, and alcohol and substance use disorders.
Personal Issues
We help your employees grow in personal areas by offering resources, referrals, and counseling.
Some of the areas that we help with are personal stress, anxiety, drug and alcohol abuse, depression, anger management, conflict resolution, and more.
• Addiction/dependency/substance abuse
• Anxiety/stress/depression
• Relationship issues
• Family/parenting challenges
• Bereavement
• Bullying/harassment/ discrimination/intimidation
• Illness of a family member
• Behavioral disorders
• Anxiety/stress/depression
• Relationship issues
• Family/parenting challenges
• Bereavement
• Bullying/harassment/ discrimination/intimidation
• Illness of a family member
• Behavioral disorders
Legal Counsel
We help your team get through any legal issues such as divorce, taxes, DUI/DWI, real estate issues, consumer, and criminal law.
Each of your employees is entitled to one initial thirty-minute office or telephone consultation per separate legal matter at no cost with a network attorney. In the event that you wish to retain a participating attorney after the initial consultation, you will be provided with a preferred rate reduction of 25% from the attorney’s normal hourly rate.
• Divorce/Custody Issues
• Criminal
• Estate Planning/Wills/Trusts
Financial Advice
You can now provide your team with financial referrals to top rated financial professionals.
Each of your team members has access to a no cost telephonic consultation with a financial counselor. They will be guided in matters of credit counseling, debt and budgeting assistance, tax planning, retirement and college planning questions. These services are provided by seasoned financial professionals and licensed CPA’s.
Work-life Balance
We help your employees balance their work and life by offering 24/7 Telephone Consultation and Referral Services to them and their families.
They will speak live with a consultant to develop a care plan, provide expert information, and assist in identifying resources to meet their needs in areas such as childcare, eldercare, adoption, education, wellness, and daily living/convenience resources.
Wellbeing Website
Our website is the perfect solution for the small business that would like to have a wellness program.
Thrive’s wellbeing website is designed to motivate employees to make lifestyle changes that are positive for their health, as well as your organization’s bottom-line. Companies implementing wellness programs benefit from a healthy more productive workforce.
• Access to Content covering major life areas: health, relationships, emotional wellbeing, legal, financial, personal and professional growth
FAQs
Below are some questions that you may get when offering our EAP. Please take some time to read through these so you can answer should one of these questions arise.
I’m not going to remember all the benefits. Is there a list I can see?
Log into the wellbeing website. Open My Benefits for a comprehensive description of the EAP services.
Can you provide an orientation to my employees?
Yes! Posted on the wellbeing website under My Benefits is a 13:45 min. orientation that may be accessed at any time.
How will I know if my employees use the program?
You won’t. You will only know if they tell you. All EAP services are confidential. However, an annual utilization report will summarize participation.
What if nobody uses it?
That’s possible. Companies that have an EAP, regard it like insurance or AAA. It’s there when you need it. Here’s an example: The school calls one of your teammates to report concern for their teenager who is expressing signs of depression. In that moment, that parent is grateful you purchased and EAP. Another example: A department supervisor dies suddenly. You’re stressed, yet relieved that you have an EAP to help and your team navigate collegial grief.
Are my part time employees included?
That’s your choice. When you register, indicate how many people you want to cover and decide how you will communicate your decision.
Are the counseling sessions by phone?
We offer both face-to-face and telephonic sessions.
How many counselors do you have?
We contract with hundreds of counselors, nationwide, representing a variety of specialties and attributes. For example, it’s not unusual for someone to be gender specific when making a counseling request.
Why don’t you list your counselors on your website?
If we posted a list and someone didn’t see a counselor in their area, they might think there wasn’t one. We consult our data base first and then make an effort to locate a provider reasonably close to their home or work. Our list is always growing.
Is it true the EAP has free harassment training?
Yes, as well as dozens of other training opportunities. Online training is accessible through the wellbeing website and produces a certificate of completion. Check with your lawyer to learn if it satisfies your state’s harassment training requirement.
I have employees who speak Spanish. Can they use the EAP?
Yes! We have foreign language interpreters for 240 languages and the wellbeing website has Spanish language content.
In what increments can I pay?
Small business that enroll online, pay with a major credit card that renews annually. Others should consult their benefits advisor.
AFTER THE SALE
• The contact person at the company will receive a series of onboarding emails (see below), including instructions to access a video orientation for employees.
• A representative of Balance EAP calls the contact person to initiate the relationship and answer questions.
• The company receives brochures and wallet cards to share with employees.
• Each month the company receives a newsletter that displays contact information.
• The company or group receives an annual utilization report and a semi-annual snapshot.
IMPORTANT: Utilization improves when employees call the EAP, directly. It often takes courage to make a phone call asking for help. When told to call the agent for the EAP phone number, courage often wanes. 888-775-2236
Onboarding Emails
We have created a series of onboarding emails that help welcome and educate the company so they may best utilize their EAP services.
Week 1: Welcome
Welcome to Thrive EAP, your employee assistance program.
We look forward to introducing you and your team to all that Thrive has to offer.
Susan Lear, CEO
Week 2: Services
Thank you for enrolling in our Employee Assistance Program. Let’s get started!
Go to www. ThriveWithBalance.com and log in. Your company name will be the username. Easy to remember, right?
Welcome to the wellbeing website!
Notice the tile My Benefits. It’s the perfect place to start and introduce your team to their new company benefit.
Now, log in again and add HR to your username (no spaces). This landing page is just for you. Check out the HR Toolkit for EAP support and articles.
One more thing…
We’re going to stay in touch. Look for monthly flyers sent to your inbox that advertise the EAP and the benefits of living a life in balance.
Again, thank you and congratulations on participating in a benefit that 90% of Fortune 500 companies offer their employees.
The Thrive EAP Team
Week 3: Orientation
We hope you have explored the wellbeing website and are talking to your team about their new Employee Assistance benefit.
An orientation is always a welcome idea, so we posted a video version on the website. Just log in with your company username, click on My Benefits > EAP Orientation. The running time is 13:45.
Some companies choose to watch and talk together. Others, encourage their team members to watch at home with their families. New employees watch as a part of the onboarding process. Either way, we hope the conversation that follows will be enthusiastic.
The Thrive EAP Team
Week 4: Wellbeing Website
If you do not have a wellness program, you do now. The wellbeing website is rich with resources for good health and more. When you log in, you can discover:
- Webinars
- Health videos
- Health assessments
- Training courses
- Recipes
- Articles
Note: Many of the training courses are work related, such as harassment training, and each produces a certificate upon completion.
An orientation to the website may be found at My Benefits > Explore the web! > “Get to Know Your Wellbeing Website”
Let us support the values and goals of your business.
The Thrive EAP Team
Week 5: Management Support
Has this happened to you? An employee walks into your office, looking stressed, with a story to tell. You listen with empathy, knowing there is an expectation that you will offer a solution to their problem.
Now, you’re stressed, too! Think of your Employee Assistance Program is a resource in your arsenal of management solutions and encourage your team member to call THRIVE for:
- Counseling
- Legal or financial guidance
- Work-life balance solutions
Since 1979 Balance EAP has saved relationships, jobs, and lives.
The Thrive EAP Team
Week 6: Counseling
Life is sometimes hard. From time to time we all experience challenges that intrude on our lives causing stress, sadness, conflict, or anxiety.
When presented with an employee who may benefit from a conversation with a mental health professional, encourage them to call THRIVE. Seeking help often lessens the duration and severity of the issue.
Consider this:
In most cases, callers to the EAP describe their presenting problem as affecting their work. We are here to support you, as you work hard to grow your business.
Always available. Always confidential.
The Thrive EAP Team
Week 7: Legal
If you’re lucky, you’ll never need a lawyer. If you’re really lucky, you have your own legal team on standby at your EAP.
Consultation is free and hourly rates are discounted. Consider these examples:
- Civil / Consumer Issues
- Family Legal Services
- Real Estate
- 24/7 Criminal Response
- Estate Planning Law
- Immigration
- IRS Matters
- Tax
- Landlord/Tenant
We help solve the challenges people bring to work.
The Thrive EAP Team
Week 8: Financial
Money stress impacts relationships, health, and work. In a report issued by the American Psychological Association, 71% of Americans reported feeling stress about money. Typical symptoms include irritability, loss of motivation, anxiety, fatigue, and depression.
Our Money Coaches are ready to assist with issues such as:
- Getting out of debt
- Creating a spending plan
- Home buying strategies
- Garnishments
- College funding
- Pre-retirement analysis
… and more
Always available. Always confidential.
The Thrive EAP Team
Week 9: Work-life
That To-Do basket just never seems to empty!
An internet search is sometimes fun, but other times it’s tedious and time consuming. The Work-life component of THRIVE provides Personal Assistants who can offer family and caregiving resources as well as convenience services. Here are some examples:
- Handymen
- Lower income basic need challenges
- Weather related support
- Moving and relocation
- Tickets and entertainment
- Community services
- Health and fitness
- Assisted living
We help solve the challenges people bring to work.
The Thrive EAP Team
DOWNLOAD MARKETING MATERIALS
Below you will find some marketing, promotional, and educational materials available for download. Just click the image or link to download.
VIDEOS
Questions? We’re Here to Help!
SALES
614-451-9401
info@thrivewithbalance.com
SUPPORT
888-775-2236
support@thrivewithbalance.com